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Why
bother ? |
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- The greatest cause of dissatisfaction among customers is poor
customer service. Mystery Shopping acts as a tool to identify
failings and weaknesses in your service delivery
- It is used to assess your level of service in relation to your
competitors and to act as a benchmark to identify your competitive
position
- It can help ensure your services and operational objectives
are being carried out on the front line
- It can be used to motivate, encourage and develop staff through
linking it with appraisal, training and reward mechanisms
- Very simply, it works
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How
does it work ? |
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- You identify the area(s) to be mystery shopped
- We draw up a comprehensive benchmark for your approval
We carry out the mystery shop(s)
- You receive a completed benchmark and a detailed analysis of
the mystery shop(s) in report format
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How
long will it take ? |
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- Dependant on number of mystery shops but report
should generally be with you within 4 weeks
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What next ? |
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